FAQ
Questions answered here, so you can get on with what you do best.


  Product Questions  
Brochures Greeting Card Campaigns Note Pads
Calendars Greeting Cards Postcards
Closing Gifts Magnets PowerPoint Presentations
Digital Newsletters Newsletters Wallet Cards
Door Hangers    

  Service Questions  
Autopilot Program    
Automatic Address Updates Getting Started Proof Approval: What Happens Next
Confidentiality Mailing Frequency RESPA
Corporate Benefits Once You’re in Our Database Return Policy
Custom Design Services Once You’ve Signed Up Shipping Options
Database Maintenance Photo and Logo Requirements Webinars
Database Membership Options What is UV Coating?

 

Autopilot Program:
 


Q: What is the Autopilot program?
A: If you’d like your postcards or newsletters sent out automatically, enroll in our autopilot program. Choose a monthly, bi-monthly or quarterly postcard or newsletter. We design three new postcards and two new newsletters a month. Once you’ve approved your proof and have given us your database, your involvement is minimal.

Q: How do I know what is going out each month if I'm on an autopilot program?
A: When we receive the completed Services Agreement, we will set up the product mailing(s) you specified. You’ll receive a product email during the first week of each month. This will feature the products we have created for the following month. There will be a new Recipe card, Home Tips card, Realtor for Life Postcard and Newsletter. You may even download and read the entire newsletter at that time. If there are no changes to your order, simply delete the email. If you want to change your order in any way, simply respond to that email.

Q: How do I change my autopilot selection or cancel my order?
A: Let us know when you'd like to skip or add mailings before the 20th of the month prior to your order. Call 800-433-3755 to change your mailing selection. A $35 service fee (for printed product) and a $10.00 service fee (for memberships/services) will apply to cancellations made after the 20th. Cancellations must be made in writing using the In Touch Today cancellation form and will not be granted if orders are already in production. View the timelines here.

Q: Do I get a new proof every time I order an Autopilot program newsletter or postcard?
A:  You only receive a proof the first time you order a product or if you have changed your setup for a product. Once your proof is approved, the same setup will be used unless otherwise directed at time of order. If you are signing up for the Autopilot program it is your responsibility to alert us to any setup changes before the 20th of the month prior to the mailing. For example, changes to the July newsletter and/or postcard must be made by June 20th.

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Automatic Address Updates:
 


Q: "What is Automatic Address Updating?"
A:
We compare your mailing list(s) to the Post Office Change of Address database prior to mailing. If the name and address matches a Change of Address request filed with the Post Office in the last 18 months that address will now be updated prior to mailing and the piece will be automatically mailed to that new address. You don't have to wait to receive the returned mail from the Post Office, update your database and send the new address or changes to us in order to contact your clients that have recently moved. It is all done for you before the piece of mail is even sent. We also will send any new address information to you so you can update your mailing list. If you are a Database Maintenance client, we will also update the address in the database we have on file for you.

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Brochures:
 


Q: What size and quality are your brochures?
A: The brochures measure 8 ½” x 11” and are tri-folded. They are printed on 80# glossy stock.

Q: Can I have brochures mailed to my database?
A: Yes. You must order a minimum of 200. You also have the option of having brochures direct shipped to you. You can then insert them into a #10 envelope for mailing or place mailing labels on the back of the brochures.

Q: I would like brochures direct shipped. Will you imprint my database addresses on them for me?
A: We can only imprint address information on items we mail.

Q: Is my personal information imprinted in black and white or in color?
A: Your photo, logo and contact information are printed in color.

Q: What is the minimum number of brochures I can order?
A: For imprinted brochures with personalization, the minimum order is 100 per design. For non-personalized brochures, the minimum order is 25 per design and the total quantity for the order must be a minimum of 100.

Q: What options do I have for adding my contact information to the brochures?
A: You may order the brochures without personalization and then attach your business card to the front of the brochure.

Q: Do I get a new proof every time I order a brochure?
A: You only receive a proof the first time you order a product or if you have changed your setup for a product. Once your proof is approved, the same setup will be used unless otherwise directed at time of order.

Q: There seems to be a slight difference between the colors of my original photo and the photo you printed. What happened?
A: Due to differences in equipment, paper, inks and other variables that may exist between color proofing and production, a reasonable variation in color between color proofs and the completed job may occur. In Touch Today will reproduce color from submitted photos as closely as possible, but cannot match color and density because of printing process limitations. Accuracy of each color reproduction is guaranteed within 85-90% of the original image submitted. In Touch Today accepts no responsibility for color variations between submitted images and the actual artwork or product produced.

Q: How do you recommend I use brochures?
A: Depending on the topic, you can give these to prospective clients, send them to past clients, hand them out at seminars on related topics – the possibilities are endless.

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Calendars:
 


Q: What size calendars do you offer?
A: We offer four sizes of calendars: Wallet card: 2 ¼” x 3 ½”, Small magnet: 3 ½” x 4”, Large magnet: 4” x 7”, and Jumbo postcard: 6” x 8.

Q: How long will it take to get my order completed?
A: It will take about 10 business days after proof approval to complete your wallet card or magnet order. Add 5-7 days for shipping.

Q: Are my photo and logo printed in color or black and white?
A: Your photo and logo are printed in full color on the magnets and wallet cards at no additional cost. For an additional four cents per jumbo postcard you can have your postcard backs printed in full color.

Q: Do I get a new proof every time I order a calendar?
A: You only receive a proof the first time you order a product or if you have changed your setup for a product. Once your proof is approved, the same setup will be used unless otherwise directed at time of order.

Q: There seems to be a slight difference between the colors of my original photo and the photo you printed. What happened?
A: Due to differences in equipment, paper, inks and other variables that may exist between color proofing and production, a reasonable variation in color between color proofs and the completed job may occur. In Touch Today will reproduce color from submitted photos as closely as possible, but cannot match color and density because of printing process limitations. Accuracy of each color reproduction is guaranteed within 85-90% of the original image submitted. In Touch Today accepts no responsibility for color variations between submitted images and the actual artwork or product produced.

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Closing Gifts:
 


Q: How can I order closing gifts?
A: You must order all closing gifts online rather than using the catalog order form or calling our office.

Q: What is the minimum number of return address stamps I have to order?
A: You can order one stamp at a time.

Q: What information is included on the stamp handle?
A: The handle includes the following information: Compliments of: and up to 50 characters of text.

Q: Is the address stamp sent to me or does it go directly to my client?
A: You can choose to have the stamp sent directly to you or it can be sent directly to your client.

Q: How will clients know the stamp is from me?
A: A thank you card is enclosed with each stamp. The text reads:

 

Thank You! I just wanted you to know I truly appreciate your business.
If I can be of further assistance, please don’t hesitate to call.

Best wishes…

Your Name
Your Telephone Number

Q: How long will it take for my address stamp order to be completed?
A: It takes up to 48 hours to imprint the stamp and then it is shipped standard mail which can take 5-7 days depending on your geographic location.

Q: What is the minimum number of gift baskets I have to order?
A: You can order one gift basket at a time.

Q: What is included in the gift basket?
A: The goodies, placed in a house shaped box, include: coffee, biscotti, lemon cookies, ginger tea, Snicker doodle cookies, chocolate crisp cookies and Ghirardelli chocolate squares. During the summer months Almond Roca is substituted for the Ghirardelli chocolate squares.

Q:  Is a gift card included?
A:  Yes. You can write a personalized message of up to 150 characters. This gift card doesn’t include the statement “compliments of” as the return address stamp gift card does.

Q: Is the gift basket sent to me or does it go directly to my client?
A: You can choose to have the gift basket sent directly to your client or to you.

Q: How long will it take for my order to be completed?
A: It takes 7-10 days from the time you place your order until it reaches its destination. Gift baskets are sent FedEx ground. If nobody is home when the basket is delivered, FedEx will leave a note. They will NOT leave the gift basket unless there is a signed note stating that it’s okay to leave the basket at the front door.

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Confidentiality:
 


Q: How can I be sure my database will not be sold or used without my permission?

A: We promise confidentiality in all contracts, on our website and in our catalog. If we cannot promise and deliver confidentiality, we would have no business. Data IS our business. Every vendor we hire must sign a legal confidentiality guarantee, and we take very strict precautions with security so that our offices and server are protected and backed up in a variety of ways. We are guardians of YOUR information, and will not release it to anyone without your permission.

Q: Can I get the confidentiality agreement in writing?
A: Absolutely! The confidentiality agreement is part of our service agreement. You can download a copy of the agreement or have a confidentiality agreement faxed to you for your files.

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Corporate Benefits:
 


Q:
How can our company obtain a corporate discount?
A: Have five or more employees sign up for our regular mailings to receive a discount. We offer five levels of pricing, dependent on the total amount of participating coworkers. For more information, contact Boni Lonnsburry, 1-800-433-3755 or email corporatesales@intouchtoday.com.

Q: What other types of corporate benefits do you offer?
A: In addition to price discounts for postcards and newsletters, our products have a consistent look and feel which increases recognition of your products and services. Your corporate logo, contact information and tag line information are included as part of every imprint, which increases “brand” recognition within your community. We offer a wide variety of products, which means that we will have something that will appeal to all of your employees. For billing purposes, we can charge your employees individually for their purchases, split the cost of purchases between your company and each employee or invoice your company. You can choose to have mailing campaigns sent out automatically and/or allow your employees to order products on an as-needed basis. If your employees sign up for the database membership services or you provide this service for your employees, you have the option to can us one list of all your employees’ closed loans each month and we will merge these closed loans into their individual databases for them. In addition to mailing services, we can hold private educational webinar sessions for your employees with a predetermined minimum number of participants and provide educational materials to help your employees learn how to more effectively market.

Q: How do I receive these discounts when I have enough people in my company to participate?
A: Once you have at least 5 people participating, you will be assigned an account representative who will set up and monitor your benefits. As you add participants, notify your representative to receive the appropriate pricing level.

For more information, email smcarthur@intouchtoday.com.

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Custom Design Services:
 


Q: I would like to have a custom piece designed. What do I need to do?
A: Provide a written description or a rough drawing of your proposed design and email it to graphics@intouchtoday.com. You can also mail your description or rough drawing to In Touch Today, 555 Alter Street, Unit 19-D, Broomfield, Colorado 80020. In Touch Today charges $50.00 an hour for graphic design services. Turn around time varies. If you would like to create your own custom postcard or artwork for your newsletter, make sure to download our templates to ensure correct sizing.

Q: I would like to change the back text on a postcard. Is that possible and how much will it cost?
A: You can customize the back text on any postcard we offer. The cost is free for order quantities over 500, and $10 if you are ordering less than 500 postcards.

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Database Maintenance:
 


Q:
What is the difference between Database Maintenance and Economy Membership?
A: Database Membership is a monthly service with a monthly fee. In Touch Today manages all your updates/changes for up to 5 different databases. You must notify us of additions, changes or deletions and we make the updates to your database(s). See Database Membership Options for more information.

Q: When will I be billed for my Database Maintenance membership?
A: You are billed the first of each month.

Q: If In Touch Today maintains my database, how do I send corrections, additions and deletions?
A: For database updates, corrections or deletions you can E-mail the information to data@intouchtoday.com.

The deadline for updates to your database is the 20th of the month. Changes received by the 20th will affect the following month’s mailings. You will be reminded of this monthly deadline by e-mail if you are doing a mailing the next month.

Q: How do I know if my corrections have been made?
A: We send you an e-mail whenever we update your database and let you know the current count as well as which mailing the changes will affect.

Q: What if I want to send my own mailings?
A: You may request a current copy of your database at any time. Or you may request your database addresses be printed on labels and sent to you. There is a $10 charge for up to 1,000 labels, and we will mail them to you by first class mail, or provide us with your Fed Ex or UPS account number to speed delivery. Additional labels $10 per 1,000.

Q: How do I know if a database membership makes sense for me?
A: A database membership makes sense if you don’t currently have your client information in a database and you don’t have the time or inclination to maintain a database. Database maintenance makes sense if you have multiple mailing lists and/or have large mailing lists that would require an enormous amount of your time and attention to maintain.

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Database Membership Options:
 


Q: What if don’t know whether I want to subscribe to your services long-term, can I cancel?

A: Yes, you can cancel your membership at any time during the month effective the end of the month.

Q: What are the differences between the Economy, Database and Premier memberships?
A: We offer two levels of database membership. They are:

  • Economy – you maintain your database and send us a full replacement file when needed. There is no monthly fee, but $10 is charged each time you submit a new database. You can send a file as seldom or as often as you'd like.
  • Database – For $45 a month we will maintain up to five databases for you. Send us your returned postcards or newsletters, closed loan list, new prospects, etc. We’ll confirm corrections.

Q: I am currently an Economy member and wish to become a Database member. What do I need to do?
A: Notify us any time during the month and your new membership option will become effective immediately. Moving from Economy to Database level membership increases the level of services provided and cost. If you decide to reduce your membership level from Database to Economy, both your monthly cost and level of service decreases.

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Digital Newsletters:
 


Q: How does the digital newsletter work?
A: The Digital Newsletter is a monthly web-based product that provides homeowners with general interest articles related to home ownership. Each month you are sent a teaser email that contains a link to the current edition of the digital newsletter. You have the option of forwarding this to each of your clients and/or placing the link on your web site.

Q: What does it cost to get started?
A: There is a one time setup fee of $15. Newsletters cost $45 monthly and include your photo, logo and contact information at the top and bottom of the newsletter.

Q: Do I get a new proof every time I order the digital newsletter?
A:  You only receive a proof the first time you order a product or if you have changed your setup for a product. Once your proof is approved, the same setup will be used unless otherwise directed at time of order.

Q: Do you email my digital newsletter to my clients?
A: We email you a “teaser text” email that contains a link to the current web-based newsletter. You can add to, change or re-write the email we send to you and then forward it to your clients.

Q: What other options do I have to let clients know that their digital newsletter has arrived?
A: You can add a link to your website or you have the option of setting the newsletter up on your website if your site uses frames. The digital newsletter will display in the frame you designate and will update itself each month. Ask your webmaster for more information about this option.

Q: Will you add the link to my website for me?
A: No. It is your responsibility to add the link to your website.

Q: What topics are covered in the digital newsletter?
A: Each month, the digital newsletter includes articles about home ownership, money, health, decorating, recipes and website resources for homeowners.

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Door Hangers:
 

Q: What size are the door hangers?
A: They are 3” x 8” and are laminated for durability.

Q: Can you provide some recommendations about how I can use door hangers as a marketing tool?
A: Door hangers are great to use as a value-added give away if you’re marketing to a geographic farm. If you do cold list farming, walking your farm is one of the ways you can become “known” within an area. You can keep these on hand and give them away to clients you meet or send them to prospective clients. You can offer door hangers as a value-added item that prospects can receive when they call a number you provide on your mailer.

Q: Are my photo and logo printed in color or black and white?
A: Your photo and logo are printed in full color.

Q: Do I get a new proof every time I order a door hanger?
A: You only receive a proof the first time you order a product or if you have changed your setup for a product. Once your proof is approved, the same setup will be used unless otherwise directed at time of order.

Q: There seems to be a slight difference between the colors of my original photo and the photo you printed. What happened?
A: Due to differences in equipment, paper, inks and other variables that may exist between color proofing and production, a reasonable variation in color between color proofs and the completed job may occur. In Touch Today will reproduce color from submitted photos as closely as possible, but cannot match color and density because of printing process limitations. Accuracy of each color reproduction is guaranteed within 85-90% of the original image submitted. In Touch Today accepts no responsibility for color variations between submitted images and the actual artwork or product produced.

Q: How long will it take to get my order completed?
A: It will take about 10 business days after proof approval to complete your order. Add 5-7 days for shipping.

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Getting Started:
 


Q: How do I place an order and get started?
A: You have five ordering options:

  • In Touch Today now offers online ordering on our most popular products. You can place your order by visiting our Ordering Page and clicking on the associated online order form.
  • Our catalog has an order form inside, or you can download an order form. Fill it out and fax it back to 720-259-2412. For ongoing marketing services, download the services agreement.
  • Complete an order form and fax it to us at: 720-259-2412.
  • Send your order requests by email to orders@intouchtoday.com.
  • Call 800-433-3755 or 303-460-1027.

Q: How do I get my database to you?
A: You have two options:

 
1.
You can email your database to: data@intouchtoday.com. If you need database assistance, please review database help.
 
2.
You can save your database to a disk and mail it to In Touch Today, 530 Compton St, Broomfield, CO 80020.

Q: How do I order samples of your products?
A: Send an email to samples@intouchtoday.com and request a sample packet. Be sure to include your name, mailing address, telephone numbers and email address in the body of your email. If you would like a larger sampling of our products, request a mortgage or real estate sample kit. The cost is $99.00 plus shipping.

Q: How do I get my logo and photo to you?
A: You have two options when submitting your photo/logo:

 
1.
Email your company logo and photo to graphics@intouchtoday.com.
 
2.
Mail your logo and photo on disk or hard copy to In Touch Today Corporation, 530 Compton St, Broomfield, CO 80020. We will scan them for you free of charge and we return what you send.

Q: What are the preferred file types and size requirements for photos and logos?
A: Your photo/logo should either be a JPG, EPS or TIF file, be at least 300 dpi, and the image should be at least 2 x 2 inches. If you need assistance, please review photo help.

Q: If I am set up for ongoing services and I want to make changes to my setup or I want to skip a mailing, what type of notification do I need to provide?
A: The deadline for corrections and changes are the 20th of the month prior. For example, to cancel or change an order for August, In Touch Today must have your information by July 20th. The deadline for database submission is the 20th of the prior month.

Changes include:

  • Postcard/Newsletter layout changes such as: new photo, address, contact information
  • Quantity changes for direct ship orders
  • Changes to your regularly scheduled mailing. (If, for instance, you normally send the monthly Realtor for Life Postcard but would like to send a Recipe card, or you decide to cancel that month’s mailing).

Q: How will I receive my proof so that I can review and approve it?
A: We provide two ways for you to approve your proof:

  • Fax
  • Email

Q: How soon will my order be printed?
A: Orders are released to print once you approve your proof. Please review your proof carefully. We strive to ensure that there are no typographical errors, but mistakes do occur. Once your proof is approved, your order will be printed. If you find a mistake after printing, we reprint at your expense.

Q: When I am reviewing my proof, what should I be looking for?
A: To ensure complete accuracy of your information, print your proof to review it. Some common items to double check are spelling, telephone numbers and your address. You are 100% responsible for proofreading and ensuring the accuracy of your proof. Once your proof is approved the same setup will be used for that product unless otherwise directed at time of order.

Q: I need to cancel a regularly scheduled mailing. What do I need to do?
A: You must cancel your postcard or newsletter order by the 20th of the month prior to the month the mailing is scheduled. A $35 service fee will apply to cancellations made after the 20th of the month. Once your order has been submitted to data processing (for mailed orders) or print production (for direct shipped orders) you cannot cancel your order.

Cancellations are to be made in writing using the In Touch Today cancellation form and will not be granted if orders have been submitted to data processing or print production. The ordering deadline is the 20th of the prior month for postcards and newsletters.

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Greeting Card Campaigns:
 


Q: How do the card campaigns work?
A: Each campaign has a set of pre-selected cards that are sent at specified intervals. You can choose to have your digital signature or handwriting font signature imprinted on the inside of the card. For no additional charge you can have your business cards inserted. Simply send us a box of your business cards and we will insert your card each time we mail a card to your clients on your behalf. You can also choose to have a gift card (Home Depot, Starbucks, Barnes & Noble, Regal Entertainment Group and Bed, Bath and Beyond) inserted and we will purchase these on your behalf. You can also choose to insert a magnet or wallet card. Depending on the size magnet you include the cost of postage could increase. Each time we send a card to your client we will send you an email letting you know that we sent a card to your client. You also have the option of co-marketing these campaigns with your professional referral sources. This is a great way to keep your name in front of your client and your professional referral source.

Q: What size are the greeting cards?
A: The greeting cards measure 10” x 7” and are folded to 5” x 7” and include color coordinated envelopes. The cards are printed on 120# coated stock.

Q: When are the first cards mailed?
A: The first cards are mailed within five business days of receiving your order.

Q: Will the greeting cards be returned when customers have moved, or an address is incomplete or wrong?
A: Yes. They are mailed using first class postage. All returned greeting cards will come back to your office (or the return address you provide) so that you can update your database. Notify us about the address change so that we can update your Card Campaign database.

Q: What is the minimum I need to order?
A: There is no minimum required.

Q: I want to co-market with another professional. How does that work?
A: We will imprint both your digital signatures (if mailed to us to scan) or imprint your names using our hand-writing font inside the greeting cards. We use the return address of the person who places the order. As an optional service, you both can receive an automated email letting you know when each card is mailed.

Q: Do I get a new proof every time I order a greeting card campaign?
A: You only receive a proof the first time you order a product or if you have changed your setup for a product. Once your proof is approved, the same setup will be used unless otherwise directed at time of order.

Q: Can I have my business card inserted into my greeting cards?
A: Yes, this is a free service we offer our Card Campaign clients. Send a box of business cards to In Touch Today, 530 Compton St, Broomfield, CO 80020 and we will insert a business card each time we send a greeting card on your behalf.

Q: Can I have a gift card inserted into the greeting card?
A: Yes. This is a free service we offer our Card Campaign clients. There is a $1 service fee added per group of gift cards ordered.

Q: I see you have Gift Cards available for purchase. Can I order these from In Touch Today?
A: We will purchase the gift cards as a courtesy to any client who orders a Greeting Card Campaign. There is a $1 charge for us to purchase these cards for you.

Q: There seems to be a slight difference between the colors of my original logo and the logo you printed. What happened?
A: Due to differences in equipment, paper, inks and other variables that may exist between color proofing and production, a reasonable variation in color between color proofs and the completed job may occur. In Touch Today will reproduce color from submitted photos as closely as possible, but cannot match color and density because of printing process limitations. Accuracy of each color reproduction is guaranteed within 85-90% of the original image submitted. In Touch Today accepts no responsibility for color variations between submitted images and the actual artwork or product produced.

Q: My company address is changing. How do I make sure this change takes effect for the rest of the cards in my client’s campaign?
A: Send an email to cardcampaign@intouchtoday.com or fax your information to 720-259-2412 and we’ll make the necessary changes to the rest of your campaign.

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Greeting Cards:
 


Q: What size are the greeting cards?
A: The greeting cards measure 5” x 7” and include color coordinated envelopes.

Q: What is the minimum order for Greeting Cards?
A: The minimum order for blank or non-personalized greeting cards is 25. Blank cards must be ordered in increments of 25. The minimum for personalized greeting cards is 50. Personalized cards must be ordered in increments of 25 unless we are mailing to your database. The minimum order for mailing to your database is 75.

Q: Can I order any greeting card with a blank interior?
A: Yes, all Greeting Cards can also be ordered without any inside text.

Q: How much does it cost to print text on a blank card?
A: A $10 custom imprint fee is charged to imprint text inside a blank card. You can choose to imprint the suggested text or write your own text.

Q: Can I change the text message on a greeting card?
A: Yes. There is a $10 custom imprint fee.

Q: Can I swap text from one greeting card to another?
A: This option is only available for blank cards. Blank cards have “suggested” text as an option that you can choose. You also have the option of writing your own text.

Q: What ordering options do I have for greeting cards?
A: Greeting cards can be ordered in bulk and shipped to you so that you can mail them. Or we can mail the greeting cards to your database for you. You may order them imprinted with your name and company information. The matching envelopes can also be imprinted with your return address or left blank. If you want to automate your greeting card mailings, take a look at our Greeting Card Campaigns. They are a great way to stay in touch with clients and are very affordable.

Q: Can I have a business card, gift card or magnet inserted into the greeting cards?
A: Yes. We charge $.03 for each insertion plus the cost of the product and it may cost more for postage if the weight increases.

Q: Do I get a new proof every time I order a greeting card?
A: You only receive a proof the first time you order a product or if you have changed your setup for a product. Once your proof is approved, the same setup will be used unless otherwise directed at time of order.

Q: My mailing address has changed and I need to update my setup information. Am I charged a fee?
A: There is a $10 setup change fee for greeting cards.

Q: What is the difference between Fully Personalized, Partially Personalized or Blank?
A: When you order greeting cards you can choose:

  • Fully Personalized – there is personalization on the inside of the card AND the return address is printed on the envelope.
  • Partially Personalized – there is personalization on the inside of the card OR the return address on the envelope (name, logo, address) is printed.
  • Blank – no personalization is included. However; we will imprint inside text. You may choose a suggested message for the blank greeting card, write your own text or leave it blank.

Q: Where is the return address printed?
A: The return address is printed in one of two locations on the envelope. The return address is printed on the back flap of the envelope for direct ship orders. The return address is printed on the front of the envelope in the upper left-hand corner for orders we mail.

Q: Can my company logo be printed on the greeting cards and envelopes?
A: Your company logo can be printed on the inside of the cards. For direct shipped orders placed with our customer liaisons, the logo can also be printed on the back flap of the envelopes. Your logo cannot be printed on the envelopes of orders that we mail or for orders placed on line.

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Magnets:
 


Q: What size magnets do you offer?
A: We offer four magnet sizes: 2” x 3 ½”, 3 ½” x 4”, 4” x 7” and frame magnets that measure 3 ½” x 4 ½” (outside dimensions); 1 ¾” x 2 ¾” (inside dimensions).

Q: Do I get a new proof every time I order a magnet?
A: You only receive a proof the first time you order a product or if you have changed your setup for a product. Once your proof is approved, the same setup will be used unless otherwise directed at time of order.

Q: Can you mail magnets to my database?
A: Yes. They will be mailed in a standard #10 envelope. Pricing varies based on magnet size and quantity. Postage prices will vary based on the size and weight of the magnets you order. Please call 800-433-3755 for a quote.

Q: Can I include a magnet in a greeting card mailing?
A: Yes. We charge a $.03 insertion fee in addition to the cost of the greeting card mailing and the price of the magnet and it may increase the postage cost due to the additional weight.

Q: Do the Home Keeper magnets have a write on, wipe off surface?
A: No. Information can be written on these magnets using a Sharpie or other permanent marker. You cannot write on these magnets with ball point pen, dry erase marker or overhead projector marker.

Q: How long will it take to get my magnet order?
A: After proof approval, it takes 7-10 business days to complete the printing. Ground shipping varies depending on geographic location.

Q: My magnet order hasn’t arrived as expected. What should I do?
A: Call us at 800-433-3755 and we will research the issue.

Q: There seems to be a slight difference between the colors of my original photo and the photo you printed. What happened?
A: Due to differences in equipment, paper, inks and other variables that may exist between color proofing and production, a reasonable variation in color between color proofs and the completed job may occur. In Touch Today will reproduce color from submitted photos as closely as possible, but cannot match color and density because of printing process limitations. Accuracy of each color reproduction is guaranteed within 85-90% of the original image submitted. In Touch Today accepts no responsibility for color variations between submitted images and the actual artwork or product produced.

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Mailing Frequency:
 


Q: Can I have postcards or newsletters sent out automatically, without having to order them each time
?
A: Yes. Our Autopilot Program allows you to sign up for a monthly postcard (and/or newsletter mailings) so that you don't have to think about it. You may skip mailings, add mailings, or cancel this service at any time before each month’s deadline.

Q: What if I don’t want to mail every month?
A: You can customize your mailing plan to meet your marketing needs. We will mail as often or as seldom as you like; however, statistics have shown that regular mailings especially at monthly intervals do create higher repeat and referral business than mailings done less frequently or at irregular intervals.

Q: What if I sign up for postcards and then change my mind about which card to send or want to skip a month?
A: You will receive an email at the beginning of every month that shows the selections for that month with a link to view the cards. You then have three days to respond if you’d like to cancel that month, or change your order. Please review the deadlines document for more information.

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Newsletters:
 


Q: What size are your newsletters?
A: Newsletters measure 11” x 17” (folded in half and then tri-folded) and are printed on 80# coated stock.

Q: Do I get a new proof every time I order a newsletter?
A: You only receive a proof the first time you order a product or if you have changed your setup for a product. Once your proof is approved, the same setup will be used unless otherwise directed at time of order. If you are signing up for the Autopilot program it is your responsibility to alert us to any setup changes before the 20th of the month prior to the mailing. For example, changes to the July newsletter must be made by June 20th.

Q: When are newsletters mailed?
A: Our newsletters are mailed on the 20th of every month. They are mailed standard rate and take approximately 7-14 days to arrive to your clients.

Q: What class postage is used to mail newsletters?
A: The newsletters are mailed standard mail. This is a bulk mail rate, not first class rate.

Q: When you mail my newsletters for me, will the newsletters be returned when customers have moved, or an address is incomplete or incorrect?
A: The post office does not return bulk mail. We recommend you request “Return Service Requested” be printed on your newsletters. There is no extra charge for this imprint, but the USPS will charge you the cost of one first class stamp for each returned newsletter.

Q: When I mail my newsletters myself, will the newsletters be returned when customers have moved, or an address is incomplete or incorrect?
A: If you send them yourself, have “Return Service Requested” imprinted on the newsletters and use first class postage; the post office will return them to you free of charge.

Q: Will my customers know where the newsletters are mailed from?
A: No. The indicia does not contain a city or a state.

Q: How do I know that my monthly mailing has gone out?
A: We automatically add you to the database list so that you will receive a copy of your newsletter mailing. We also add ourselves to your mailing so that we receive a quality control copy of every mailing we send on your behalf. When we receive them, we date stamp them and file them for reference. We keep these quality control copies on file for two months.

Q: Can I preview the content of my newsletter?
A: Yes. Each month we send out an email that contains the current content of the newsletter. To opt into our email announcement list send an email to productupdates@intouchtoday.com or call 800-433-3755. We will not send you a sample of your own layout each month unless you are making changes. Then you will receive a new proof.

Q: Can I add my own articles to my newsletter?
A:
The "Clients For Life" Newsletter basic content is set; however, you can customize the back page with new content monthly. This is a setup change and a $15 fee is charged. Our "Clients For Life Premium" Newsletter content is also set, however it allows you the option to customize up to two articles for an additional fee.

Q: What is the quality of the newsletter?
A: The newsletters are four pages in length, and each page measures 8 ½ x 11. The newsletter is tri-folded for easy mailing. The newsletters include articles about money, home buying and selling, recipes, homeowner website's, health and a customizable area. They are printed in full color on 80# coated stock. Your customized areas are printed in black and white. If you’d like a sample, call 800-433-3755 or email us at samples@intouchtoday.com.

Q: There seems to be a slight difference between the colors of my original photo and the photo you printed. What happened?
A: Due to differences in equipment, paper, inks and other variables that may exist between color proofing and production, a reasonable variation in color between color proofs and the completed job may occur. In Touch Today will reproduce color from submitted photos as closely as possible, but cannot match color and density because of printing process limitations. Accuracy of each color reproduction is guaranteed within 85-90% of the original image submitted. In Touch Today accepts no responsibility for color variations between submitted images and the actual artwork or product produced.

Q: Can I have newsletters sent out automatically, without having to order them each time?
A: Yes. Our autopilot program allows you to sign up for regular newsletter and/or postcard mailings so that you don’t have to think about it. You may cancel or change your autopilot options at any time. You can sign up for a monthly, bi-monthly or quarterly autopilot program.

Q: What if I don’t want to mail every month?
A: You can customize your mailing plan to meet your marketing needs. We will mail pieces as often or as seldom as you like; however, statistics have shown that regular mailing especially at monthly intervals do create higher repeat and referral volumes than mailings done less frequently or at irregular intervals.

Q: What if I sign up for newsletters and then change my mind and want to add or skip a month?
A: Let us know when you’d like to skip or add mailings by replying to the product email or calling us before the 20th of the month. Call 800-433-3755 to change your mailing frequency. A $35 service fee will apply to cancellations made after the 20th of the month for the following month’s mailing. Cancellations are to be made in writing using the In Touch Today cancellation form and may not be granted if orders are already in production.

Q: Can I order my newsletters and have them shipped to me so that I can send them?
A: Yes you can. The newsletters will arrive folded, but not tabbed shut. You will have to purchase mailing tabs at any office supply store and tab, address them and add postage. A first class stamp is the required postage when you mail them yourself. If you choose to mail them yourself, ask to have “Return Service Requested” printed on your newsletters to receive returned pieces at no additional cost.

Q: If I have them direct shipped, can In Touch Today address them for me?
A: No, we cannot. We only direct ship unaddressed products.

Q: I want to co-market with another professional. How does that work?
A: Newsletters lend themselves particularly well to co-marketing. You can include your photos, logos and address information. We will send the person who initiated the order a proof, and can split the charges between you automatically each time you order.

Q: Can I have a flyer inserted into my newsletters?
A: Yes. The cost is an additional $.08 per newsletter if you ship the flyers to us. If you want us to print the flyer for you, we will provide a quote for the print job based on the flyer specifications.

Q: Can I choose a different mailing date other than the 20th?
A: For one time orders of previous newsletter issues you can choose the mail date. The mailing date is based on proof approval and production begins once your order has cleared billing. Turn around time for production is 5-7 days. Newsletters are mailed standard rate to your database and take 10-14 days to arrive. For direct shipped orders, ground shipping takes 3-7 days. One time newsletter orders are printed after the normal monthly newsletter mailing. You will receive a mailing email from us letting you know the mail or ship date for your one time order.

Q: My mailing address has changed and I need to update my setup information. Am I charged a fee?
A: Change setup fees are $15 for postcards or newsletters and $5 for the Digital Newsletter.

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Note Pads:
 


Q: What size are the note pads?
A:  They are 3 ½” x 8 ½” and have a magnet attached to the back.

Q: How many sheets are in each pad?
A: There are 50 sheets per pad.

Q: Are my photo and logo printed in color or black and white?
A: Your photo and logo are printed in full color.

Q: Do I get a new proof every time I order note pads?
A:  You only receive a proof the first time you order a product or if you have changed your setup for a product. Once your proof is approved, the same setup will be used unless otherwise directed at time of order.

Q: There seems to be a slight difference between the colors of my original photo and the photo you printed. What happened?
A: Due to differences in equipment, paper, inks and other variables that may exist between color proofing and production, a reasonable variation in color between color proofs and the completed job may occur. In Touch Today will reproduce color from submitted photos as closely as possible, but cannot match color and density because of printing process limitations. Accuracy of each color reproduction is guaranteed within 85-90% of the original image submitted. In Touch Today accepts no responsibility for color variations between submitted images and the actual artwork or product produced.

Q: How long will it take to get my order completed?
A: It will take about 10 business days after proof approval to complete your order. Add 5-7 days for shipping.

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Once You’re in Our Database:
 


Q: Once I’ve signed up, what can I expect?
A: Once you’re in our database you will receive a product email update from us at the beginning of the month that will show you exactly what the upcoming month’s postcards and newsletter will look like. If you’ve signed up for an Autopilot mailing, you have 3 options:

 
1.
Do nothing and the product you signed up for will be sent out as agreed.
 
2.
Change your order by adding an additional mailing or choose another product to mail.
 
3.
Cancel your order for the month.

Simply reply to the email you have received if you would like to change anything regarding your order. If you’re not signed up for auto pilot but like one or more of the products, reply to the email to order a product for the month.

Q: How am I notified that I have been billed for my monthly order?
A: On the first of each month your on-file credit card will be charged and you will receive a receipt by email. Review our receipt example to understand how to read your receipt.

Q: Do you remind me about getting my database updates to you?
A: If you are scheduled for a mailing, we send an email to remind you to forward your database corrections, additions or deletions to us so that we can update your database (if you’re a database member). If you do your own additions, deletions and corrections the database email serves as a reminder to submit a new database to us so that we can finalize your database address information for your upcoming mailing.

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Once You’ve Signed Up:
 


Q: How do I change my Autopilot selection or cancel my order?
A: Let us know when you’d like to skip or add mailings before the 20th of the month. Call 800-433-3755 to change your mailing selection. A $35 service fee will apply to cancellations made after the 20th. Cancellations are to be made in writing using the In Touch Today cancellation form and will not be granted if orders are already in production.

Q: I haven’t gotten my product email for the month. How do I sign up?
A: To opt into our email announcement list send an email to productupdates@intouchtoday.com or call 800-433-3755.

Q: How do I know if/when my monthly postcard or monthly newsletter was mailed?
A: Include yourself in your database and you will receive a copy of your mailing.

The mailing dates for postcards are
Shipped to You: 7th of each month (takes 5-7 days for receipt depending on shipping method);
Mailed to your Database: 15th of each month.

The mailing dates for newsletters are:
Shipped to You:15th of each month (takes 5-7 days for receipt depending on shipping method)
Mailed to your Database: 20th of each month

When we mail standard size postcards to your database they are mailed first class. You can expect them to arrive at your clients’ homes within 3-5 days. When we mail newsletters or jumbo postcards to your database they are mailed standard rate mail. You can expect them to arrive at your clients’ homes within 10-14 days.

Q: How do I let you know if I want to change or add to my order?
A: Reply to the product update email letting us know what you’d like to change. You can order additional products at any time, by phone, fax, email or online.

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Photo and Logo Requirements:
 


Q: What is the resolution/size requirements for photos and logos?

A: Photos and logos must be at least 300 DPI at 2 X 2 inches in tif, jpg, or eps format.

Q: How do I send you my photo/logo?
A: Click Here for instructions.

Q: My photo/logo was not approved for use at In Touch Today, what can I do?
A: Click Here for information on resolution requirements are and how to get your photo/logo approved.

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Postcards:
 


Q: Do you offer more than one size of postcard?
A: We offer two sizes of postcards printed on 95# coated stock. Choose from:

  • Standard size postcard – 4” x 6”
  • Jumbo size postcard – 6” x 8½”

Q: What does the back of the postcard look like?
A: View a sample of the postcard back options.

Q: Can you print the back of the postcard in color?
A: Yes. They cost $0.02 cents more for standard postcards and $0.04 cents more for jumbo postcards. You must order a minimum of 100 direct shipped or 500 mailed postcards.

Q: What is the quality of your postcards?
A: Our postcards are high quality, four color process (on front) on 95# coated (both sides) stock. If you’d like a sample, call 303-460-1027, 800-433-3755 or e-mail samples@intouchtoday.com.

Q: Do I get a new proof every time I order a postcard?
A: You only receive a proof the first time you order a product or if you have changed your setup for a product. Once your proof is approved, the same setup will be used unless otherwise directed at time of order. If you are signing up for the Autopilot program it is your responsibility to alert us to any setup changes before the 20th of the month prior to the mailing. For example, changes to the July postcard must be made by June 20th.

Q: How do I know that my monthly mailing has gone out?
A: We automatically add you to the database list so that you will receive a copy of your postcard mailing. We also add ourselves to your mailing so that we receive a quality control copy of every mailing we send on your behalf. When we receive them, we date stamp them and file them for reference. We keep these quality control copies on file for two months.

Q: When I received my copy of my postcard mailing, there was a smudge on it. What causes this?
A: Postcards are coated to protect them; however, some older post office sorting machines leave a roller mark (smudge) on the front or back of the postcard. Although In Touch Today cannot control when the post office replaces its older sorting machinery, we do ensure all products meet our quality standards before leaving our print facility. Please call customer service at 800-433-3755 if you have additional questions about this.

Q: There seems to be a slight difference between the colors of my original photo and the photo you printed. What happened?
A: Due to differences in equipment, paper, inks and other variables that may exist between color proofing and production, a reasonable variation in color between color proofs and the completed job may occur. In Touch Today will reproduce color from submitted photos as closely as possible, but cannot match color and density because of printing process limitations. Accuracy of each color reproduction is guaranteed within 85-90% of the original image submitted. In Touch Today accepts no responsibility for color variations between submitted images and the actual artwork or product produced.

Q: When are monthly postcards mailed?
A: Monthly postcards are mailed on the 15th of every month.

Q: Can I preview my Recipe, Home Tip or Image card that I send using autopilot ordering?
A: Yes. Each month we send out an email that features our new postcards. To opt into our email announcement list send an email to productupdates@intouchtoday.com or call 800-433-3755.

Q: Can I choose a mail date other than the 15th?
A: For one time orders you can request a mail date. The mailing date is based on proof approval and production begins once your order has cleared billing. Turn around time for production is 5-7 days. Postcards mailed first class to your database take about 3-5 days to arrive. Jumbo postcards mailed standard rate to your database take 10-14 days to arrive. For direct shipped orders, ground shipping takes 3-7 days. If the postcard being ordered is a new product for that month (Home Tips, Recipe or Image or Information series) the mail date must be after the 15th. You will receive a mailing email from us letting you know the mail or ship date for your one time order.

Q: What class postage is used to mail my postcards?
A: Standard size postcards (4” x 6”) are mailed first class. You can choose first class or standard rate for jumbo postcard mailings.

Q: What is the difference between first class and standard postage rates?
A: When we send your postcards first class the post office will automatically return any undeliverable pieces to you at no additional cost. When we send your postcards standard rate mail the post office will return undeliverable pieces to you, but it will cost you 41 cents per returned piece.

Q: Will my customers know where the postcards are mailed from?
A: No. The indicia does not contain a city or a state.

Q: Will the postcards be returned when clients have moved, or an address is incomplete or incorrect?
A: Our postcards include “Return Service Requested”. All returned first class postcards will come back to your office at no additional cost to you (or whatever return address is printed on your cards) so that you may update your database or return the cards to us if we are maintaining your database for you. Standard rate postcards are also returned to you; however, you must pay 41 cents for each card.

Q: What if I sign up for postcards and then change my mind and want to add or skip a month?
A: You must cancel your postcard order by the 20th of the month prior to the month of your scheduled mailing. A $35 service fee will apply to cancellations made after the 20th. Cancellations are to be made in writing using the In Touch Today cancellation form and will not be granted if orders are already in production.

Q: Can I have postcards sent out automatically, without having to order them each time?
A: Yes. Our autopilot program allows you to sign up for regular postcard mailings so that you don’t have to think about it. You may cancel or change your autopilot options at any time. You can sign up for a monthly, bi-monthly or quarterly autopilot program.

Q: What if I don’t want to mail every month?
A: You can customize your mailing plan to meet your marketing needs. We will mail pieces as often or as seldom as you like; however, statistics have shown that regular mailing especially at monthly intervals do create higher repeat and referral volumes than mailings done less frequently or at irregular intervals.

Q: My mailing address has changed and I need to update my setup information. Am I charged a fee?
A: Change setup fees are $15 for postcards or newsletters and $5 for the Digital Newsletter

Q: If I have the postcards shipped to me to mail out, is there anything I have to worry about when addressing the cards?
A: We recommend using labels for your mailing. Handwritten addresses sometimes have problems at the post office if the address is written too low on the card. Also, printing the addresses directly on the postcards through a standard inkjet or laser print also may cause problems. Smudging and misprinting may occur due to the high level of heat produced by your printer. In Touch Today is not responsible for smudging or defective printing on postcards that are not printed at our facility.

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PowerPoint Presentations:
 


Q: What is the cost for the presentations?
A: Each presentation costs $75 per branch and includes unlimited use by those within your branch. If you have multiple branches, you need to purchase one copy for each branch.

Q: I want to send out invitations to my seminar. Do you have invitations available for me to mail?
A: Yes. Check out our postcard announcements online or our catalog for more information.

Q: How long does it take to get my invitation postcard order completed?
A: Once you’ve approved your proof it takes 7 business days to print your order and 3 business days for mailing.

Q: Can we change the content of the presentation?
A: If you own PowerPoint software you can change anything in the presentation.

Q: Can we have the presentation personalized?
A: We customize your presentation with your company name and logo.

Q: Where is the personalized information added?
A: The company name is added to the bottom of each slide. Your company name and logo is added at the end of the presentation and may include one or more pieces of contact information (space dependent).

Q: Do I have to include personalized information on my presentation?
A: No. You can choose to omit personalized information on your presentation.

Q: In what form will I receive my presentation?
A: Your presentation is shipped to you on a CD-ROM and is enclosed in a protective jewel case.

Q: Where do you get your content for these presentations?
A: We use a variety of sources including books, recognized experts, journal and magazine articles and Internet content.

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Pricing and Fees:
 


Q:
Where can I find pricing for your products?
A: The pricing for every product is located at the bottom of each catalog page and web page. Prices are subject to change.

Q: What do you charge to design a setup (proof)?
A: Greeting Card Campaign and Digital Newsletters: $15.00; Postcards: $20.00 (logo only), $35.00 (logo and photo); Newsletters: $40.00; Brochures, Calendars, Magnets, Wallet Cards, Note Pads, Door Hangers, Greeting Cards: $10.00; PowerPoint Presentations: no setup charge

Q: My information on my setup has changed, how much is charged to make changes?
A: Paper newsletter, Postcards: $15.00; Brochures, Digital Newsletter: $5.00; Greeting Cards, Card Campaigns, Magnets, Calendars: $10.00

The above re-proofing fees are charged no matter the size of your change, as any changes (small or large) to your current layout involve the time and labor of multiple departments. These re-proofing fees are by no means a profit center for ITT, and are charged only to cover the expense to ITT to make the changes.

Q: Do I pay tax on products I order from you?
A:
Tax is charged if your business mailing address is located within the following areas, or if product is shipped to:

  • Colorado: 4.10%
  • Broomfield, Colorado: 8.25%
  • Flatirons District, Colorado: 8.45%

Q: If I need to cancel my order, is there a charge?
A: A $35 service fee will apply to cancellations made after the 20th of the month prior to the month the mailing is scheduled. Cancellations are to be made in writing and will not be granted if orders are already in production. For more information, click here.

Q: I would like to co-market with another professional and split the cost with them. Can you charge us individually?
A: We offer split billing as a free service when co-marketing with a partner or professional referral source.

Q: Do you charge a fee for returned checks or declined credit cards?
A: Checks returned due to non-sufficient funds are charged a $25 NSF fee and check by phone accounts are charged a $25 NSF fee for non-sufficient funds. Credit cards declined two or more times are charged a $10 Resubmit Fee each additional time it’s declined.

Q: Do you offer check by phone as a payment option?
A:
Yes, however, there is a $10.00 processing fee per transaction.

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Proof Approval - What Happens Next:
 


Q: I have approved my proof, what do you need from me now?

A: Once you approve the proof we bill the order, print it, and then ship or mail the product out. For a more detailed breakdown of the steps required (and what we still need from you), please click here.

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RESPA:
 


Q: What is RESPA and how does it impact my joint marketing?
A: RESPA (Real Estate Settlement Procedures Act) requires lenders to provide borrowers certain settlement cost and loan information throughout the loan process (i.e., the Good Faith Estimate, Settlement Cost Booklet, HUD-1). RESPA also sets forth certain requirements for loan servicing and escrow accounts. The statute further protects borrowers by prohibiting kickbacks and referral fees which may increase costs in the settlement process.

In an effort to make compliance with RESPA easier for you, In Touch Today provides, at no additional cost, split billing services.

Please visit http://www.hud.gov/offices/hsg/sfh/res/respamor.cfm for more information.

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Return Policy:
 

Q: What is your return policy?
A: In Touch Today reserves the right to limit returns on large-quantity orders. Non-personalized items may be returned within 30 days of purchase for a refund. Shipping cannot be refunded; client is responsible for paying return shipping fees. Personalized items may not be returned once you’ve approved your proof and printing has begun. Personalized items that have been printed on the wrong item due to an error on the part of In Touch Today may be returned and reprinted at our expense. Returns are subject to a re-stocking fee.

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Shipping Options:
 


Q: What options do I have when I am having my product directly shipped to me?
A: All shipping and handling fees are in addition to the cost of the order. Most direct ship orders are sent UPS ground and take 2-7 days to receive. You can upgrade your shipping to UPS 2nd day air or overnight. Canadian direct ship orders can be sent USPS or if expedited delivery is preferred, the items can be sent UPS 2nd day air or overnight. We do not accept package delivery account numbers as payment for shipping and handling fees.

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Wallet Cards:
 


Q: What size are the wallet cards?
A: They are credit card size and measure 2 1/3” x 3 ½”.

Q: Do they have a protective coating on them?
A: Yes. They are laminated on both sides which keeps them usable for years to come.

Q: Do I get a new proof every time I order a wallet card?
A: You only receive a proof the first time you order a product or if you have changed your setup for a product. Once your proof is approved, the same setup will be used unless otherwise directed at time of order.

Q: There seems to be a slight difference between the colors of my original photo and the photo you printed. What happened?
A: Due to differences in equipment, paper, inks and other variables that may exist between color proofing and production, a reasonable variation in color between color proofs and the completed job may occur. In Touch Today will reproduce color from submitted photos as closely as possible, but cannot match color and density because of printing process limitations. Accuracy of each color reproduction is guaranteed within 85-90% of the original image submitted. In Touch Today accepts no responsibility for color variations between submitted images and the actual artwork or product produced.

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Webinar:
 


Q: What are Webinars?
A: Webinars are free educational seminars presented through both the internet and phone line.  In Touch Today has a large selection of Webinars that provide new marketing ideas to increase your business. Each Webinar is about an hour long and can be downloaded to review at your convenience. View Webinar Selection.

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UV Coating:
 


Q: What is UV Coating?
A: UV (Ultra Violet) Coating is a clear liquid spread over the paper like ink and then cured instantly with ultraviolet light. All postcards from In Touch Today will have a UV Coating applied to them which will provide additional durability and extra protection during the mailing process. It won’t eliminate ALL streaks, but will decrease the likelihood of streaks occurring.

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Do you have any unanswered questions? Email additional questions to questions@intouchtoday.com or call 303-460-1027.